PASSENGER RIGHTS
Unfortunately, things don't always work out. If a train arrives much too late or a connection fails completely, this is very annoying for everyone. Since 2009, uniform passenger rights have been in force in rail transport in Germany. According to EU Regulation No. 782/2021 of 29. 04. 2021 you are entitled to an alternative travel, a replacement or compensation under certain conditions.
Important information on compensation claims for train delays, missed connections or cancelled trains can be found in the erixx Tariff Terms and Conditions.
To make claims, please use the Passenger Rights form.
SNUB - The local transport arbitration board
In the event of disagreement between us, you have the opportunity to refer the matter to a conciliation body. We are a member of SNUB - Die Nahverkehr-Schlichtungsstelle e. V. , which you can involve in resolving our dispute under certain conditions.
NATIONAL ENFORCEMENT BODY FOR PASSENGER RIGHTS
Federal Railway Office
Enforcement Body for Passenger Rights
Heinemannstr. 6
D-53175 Bonn
Citizen Telephone: + 49 228 30795 - 400
Website: www.eba.bund.de
Reimbursement within the scope of your passenger rights
If your request concerns a refund within the scope of your passenger rights, please note that we will forward your request to the Servicecenter Passenger Rights, 60647 Frankfurt am Main for processing. This transfer of your data is based on the legal basis of legitimate interest (Art. 6 (1) (f) GDPR). It serves the purpose of making your refund as quickly as possible and to avoid duplicate processing of refund requests.